Terms & Conditions

Last updated: 16 July 2025

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Welcome to Lyme Bay Fish Co. By accessing or using our website (www.lymebayfishco.com), you agree to be bound by the following terms and conditions. If you do not agree to these terms, please do not use our website.

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1. About Us

Lyme Bay Fish Co. is a UK-based, sustainably focused seafood supplier offering fresh shellfish and seafood directly sourced from Lyme Bay Marine Protected Area.

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2. Use of the Website

• You must be at least 18 years old or have permission from a legal guardian to use this website.

• You agree not to use the website for any unlawful purpose or in any way that may harm Lyme Bay Fish Co. or other users.

• All content, images, and text on the site are owned by or licensed to Lyme Bay Fish Co. and may not be reproduced without permission.
   

3. Orders & Payments

• All orders are subject to availability and confirmation.

• We reserve the right to cancel or refuse any order at our discretion.

• Prices are listed in GBP and include VAT unless otherwise stated.

• Payment must be received in full before an order is dispatched.
   

4. Shipping & Delivery

• We ship fresh seafood within the UK using chilled packaging and next-day delivery services.

• Delivery dates are estimates and may vary based on weather, tides, or unforeseen circumstances.

• Customers are responsible for providing accurate delivery information. We are not liable for delays or losses caused by incorrect details.
   

5. Returns & Refunds

• Due to the perishable nature of our products, we do not accept returns.

• If you are unsatisfied with your order or believe it arrived damaged, please contact us within 24 hours of delivery with photos and a description of the issue.

• Refunds or replacements will be assessed on a case-by-case basis.
   

6. Sustainability Commitment

Lyme Bay Fish Co. is committed to environmentally responsible fishing. Our practices follow regulations and guidelines designed to protect marine biodiversity and ensure the long-term health of our fishing grounds.
 

7. Privacy Policy

Your privacy is important to us. Please refer to our [Privacy Policy] for information on how we collect, store, and use your personal data.
 

8. Intellectual Property

All content on this website—including branding, logos, text, graphics, and images—is the property of Lyme Bay Fish Co. and protected by copyright laws. Unauthorized use is prohibited.

9. Liability

We do our best to ensure the accuracy of information on our site. However, we are not liable for any errors, omissions, or consequences resulting from the use of our content or services.

10. Changes to Terms

We reserve the right to update these Terms & Conditions at any time. Changes will be posted on this page with a revised date. Continued use of the website implies acceptance of the updated terms.