Privacy Policy

Last updated: 16 July 2025

 

At Lyme Bay Fish Co., your privacy matters. This policy outlines how we collect, use, and protect your personal information when you visit our website (www.lymebayfishco.com), place an order, or interact with us.

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1. Who We Are

Lyme Bay Fish Co. is a sustainable seafood company based in the UK. For the purposes of data protection law, we are the "data controller" of your personal information.

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2. What Information We Collect

We may collect and store the following information when you interact with us:

• Personal Details: Name, email address, phone number, shipping address, and billing address.

• Order Information: Purchase history, payment method (processed securely via third-party providers; we do not store card details).

• Website Usage: IP address, browser type, device information, and pages visited (via cookies and analytics tools).

3. How We Use Your Information

We use your data to:

• Process and fulfil your orders

• Communicate with you about your purchases

• Respond to inquiries or customer service requests

• Improve our website and customer experience

• Send marketing emails (only if you opt in)

 

4. Marketing Communications

If you sign up for our newsletter or promotions, we may send you emails about our latest catch, special offers, or sustainability updates. You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

5. Sharing Your Information

We never sell your data. We only share it with:

• Trusted third-party services like delivery providers, secure payment processors (e.g., Stripe, PayPal), and website analytics (e.g., Google Analytics).

• Legal or regulatory bodies, when required by law.

All third parties are required to handle your data securely and in compliance with data protection laws.
 

6. Data Retention

We retain your information only for as long as necessary to fulfil the purposes outlined in this policy, typically up to 7 years for accounting and legal reasons, unless you request its removal sooner.
 

7. Your Rights

Under UK data protection laws, you have the right to:

• Access the personal data we hold about you

• Request corrections or updates to your information

• Ask us to delete your data (“right to be forgotten”)

• Object to or restrict how we use your data

• Withdraw consent at any time (for marketing)

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8. Cookies

Our website uses cookies to enhance your browsing experience and collect analytics. You can control or disable cookies in your browser settings. For more details, see our [Cookie Policy].

 

9. Security

We take data security seriously and implement appropriate technical and organisational measures to protect your information from loss, misuse, or unauthorised access.

 

10. Policy Updates

We may update this policy to reflect changes in our practices or legal obligations. Any updates will be posted on this page with a revised date. Please check back regularly.